Surveys

Atlas Healthcare Physicians IPA is dedicated to serving our member population to the best of our ability. Please take a moment to complete the following survey regarding your experience with Atlas Healthcare Physicians IPA. Thank you in advance for your assistance in improving our service to you.

1. In the last 12 months, how often did you get an appointment with your PCP as soon as you wanted?

Always
Usually
Sometimes
Never

2. In the last 12 months, how often did your PCP carefully listen to your concerns?

Always
Usually
Sometimes
Never

3. In the last 12 months, how often did your PCP explain things to you in a way you could understand?

Always
Usually
Sometimes
Never

4. In the last 12 months, how often were your authorizations processed in a timely manner?

Always
Usually
Sometimes
Never

5. In the last 12 months, when your PCP sent you for a blood test, x-ray, or other test, did someone from your PCP office follow up to give you the test results?

Nurse Practitioner
Physician Assistant
Physician
N/A

Please rate on a scale from 0-5 (0 = Strongly Disagree, 5 = Strongly Agree) how much you agree with the following statements.

1. It is easy to reach someone when I need help with my care.

2. I received assistance in understanding my benefits and coverage.

3. Referrals to specialists were timely and appropriate.

4. My primary care provider and care team listened to my concerns.

5. Preventative care reminders (e.g., screenings, vaccines) were helpful.

6. Care coordinators/case managers supported me in managing my health.

7. Communication (letters, texts, phone calls, portal) was clear and easy to understand.

9. I was able to get care when I needed it, including urgent/ after-hours.

10. Overall, I am satisfied with the care coordination and services provided by the IPA.

Please list any suggestions or comments regarding your experience with Atlas Healthcare Physicians IPA (Formerly known as Associated Hispanic Physicians IPA).